We should all pause to try and listen more and learn from each other. I am as guilty of this as anyone else. This is particularly where a power differential exists within a stratified hierarchy such as ours. Whether between staff and clients or between staff and management or even within management. We all need to pause and listen and come away with true understanding. Our relationships will be richer and our combined efforts will be both rewarding and more effective. We will all learn more.
“There's a lot of difference between listening and hearing.”