Monday, December 22, 2014

Expanding our Community: Values in Action

As we are coming to the end of the month, Latham employees are being encouraged to return to the Circle of Courage tenet of “Generosity” and what it means to them. Over the course of the next seven days, we have been asked to think of one person who has influenced and/or benefitted our lives and impacted us. We will then put those thoughts into words and use the A TIPS model to communicate the sentiments directly to the person we benefit from.

The A TIPS model is a simple way for us to make sure we are heard by others with all types of feedback. Anyone can do this at any time, whether at the work place or in our personal life.You need just a few minutes of quiet privacy to ensure that your words can be heard. Strive to make eye contact and use open body language so this message is pulled out of the day to day chatter. It is important that these words are heard. Once you know what to say, this is how to say it:

A:  Ask for permission. (Do you have a minute to talk?)

T:  Tell the person what you observed. (Yesterday you made it a point to help me with. . .)

I:   Impact.  Describe how this affected you. (Your support made my day immediately better and my life easier.)

P:   Pause.  Stop talking to see if they have a response and to also allow your words to be heard and processed.

S:   Suggest. If the feedback doesn’t require change, then reinforce your thanks. (I value you and want to help you in any way I can. You are important in my life.)

If people in the Latham community were able to do this with one person in their work life, our community would be transformed leading into the holiday week. Please stop and remember how many people support you on a daily or weekly basis. It is in all of our best interests to start recognizing the good that is around us with gratitude and mindfulness.

Happy Holidays and Happy 2015!

Tim Vaughan, MAT
Latham Centers
Director of Leadership and Growth

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